Delivering exceptional customer service is the cornerstone of success in today’s business landscape. However, managing an in-house call center can be costly and challenging. That’s where IBOSUSA steps in. We offer comprehensive Outsourced Call Center Services designed to enhance your customer experience and drive your business forward.
Why Choose IBOSUSA’s Outsourced Call Center Services?
At IBOSUSA, we understand that every customer interaction matters. Here’s why you should consider outsourcing your call center needs to us:
1. Expertise and Experience Our dedicated team of call center professionals possesses the experience and skills to handle customer inquiries, provide support, and represent your brand effectively.
2. Cost-Efficiency Outsourcing your call center operations can significantly reduce costs associated with staffing, training, and maintaining call center infrastructure.
3. Scalable Solutions Whether you’re a startup, a growing business, or an established enterprise, our services are flexible and scalable to adapt to your changing needs.
4. Multichannel Support We provide multichannel support, including phone, email, live chat, and social media, to engage with your customers wherever they prefer.
5. 24/7 Availability IBOSUSA’s call center operates around the clock, ensuring that your customers receive assistance and support whenever they need it.
6. Data Security We prioritize the security and privacy of customer data, ensuring that sensitive information remains confidential and protected.
We offer a comprehensive range of outsourced call center services, including:
Inbound Customer Support: Professional handling of customer inquiries, troubleshooting, and support.
Outbound Telemarketing: Outbound calling for lead generation, customer surveys, and sales campaigns.
Order Processing: Efficient and accurate order processing and fulfillment.
Appointment Scheduling: Appointment setting and management services to keep your schedule organized.
Technical Support: Technical assistance and troubleshooting to resolve customer issues effectively.
Our Outsourcing Process
Needs Assessment: We begin by understanding your business, goals, and specific call center requirements.
Customized Solution: Based on our assessment, we develop a tailored outsourcing strategy that aligns with your objectives.
Training and Integration: Our IBOSUSA team receives specialized training to represent your brand effectively and integrate seamlessly into your operations.
Service Delivery: We handle customer inquiries, provide support, and ensure a positive customer experience.
Performance Monitoring: Regular performance assessments and quality control measures ensure that our call center services meet or exceed your expectations.
As companies continually seek ways to enhance customer satisfaction while reducing costs, outsourcing through nearshoring with American-voices has become a popular option for traditional customer-facing positions such as phone and email customer service. By utilizing iBOS USA with American-sounding voices, companies can maintain the appearance of having local in-office staff while significantly lowering overhead costs. They can also enhance productivity and improve position longevity by practically eliminating turnover, resulting in the same iBOS USA staff remaining with the company for years. This transformation guarantees consistency of service delivery and a more personalized experience for customers, where companies can save money and improve customer satisfaction without compromising on quality.
With iBOS USA you interview a number of our Agents until you find the one you want. We have almost zero turnover so that person will be with your company for years.
If you prefer your freight bill audit representative position to have an American voice our rate is $11.50 per hour. (Flat rate. Including all taxes, social security, benefits, PTO, etc.)
If you don’t mind your customer service position having a slight Spanish accent then our rate is $9.95 per hour. (Flat rate. Including all taxes, social security, benefits, PTO, etc.)